Using Our Payment Portal
Registered User: Please login using your User ID and Password
New User: Please register for the payment portal site. Create a User ID, Password and set up security questions.
Here are some tips for registering to use the Payment Portal:
- Policy Number: Located on your forms, the actual policy number is simply ‘HIW’ or “HH” plus the first 7 numbers. Do not include /1, /2, /3.
- Zip Code: Please provide the zip code of the insureds/your PROPERTY address, not the zip code of the mailing address or the billing zip code (if it is not the same as your mailing zip code). If the zip code includes +4 enter the addition numbers without the dash (ex: 968131234).
- Make a Payment: Once you click on ‘Make a Payment’ please be sure to select the most current policy term from the drop down. If you were viewing other terms, it may still be selected when you make the payment and will cause you to pay the wrong amount.
- Add Other Policies: The current portal does not have the ability to add additional policies to a login. You must create a separate login for each policy you have. We are working on adding this functionality in the near future.
Mahalo for your patience. We are working on tools to make it easier for you and your agents to access information and support your insurance needs.
Software & Browser Issues: Flash Player 10 or above must be installed to use this portal. Devices that do not support Flash are not compatible. If you are using a Mac, Safari browsers are not compatible with the payment portal. Please use Internet Explorer, Chrome or Firefox.