Our Claims Process

Hurricanes in the Pacific have been uncommon events. But when they occur, they may cause substantial destruction. Many professionals will be needed to assess claims.

Zephyr works with three third party adjusting companies, Crawford and Company, Alacrity Solutions, and Global Risk Solutions who specialize in catastrophe claims. Our adjusting companies monitor storm activity throughout the year ready to deploy with numerous adjusters to work swiftly and thoroughly through the assessment process. In this way, Zephyr can offer its insureds outstanding claims services.

How do I file a claim?

To file a claim, notify your insurance agent. If, for some reason, your agent is unavailable to help you file a claim, you may report a claim by using our website, email, fax, or phone by following these instructions:

Email: Click for the Property Loss Notice Form. Fill out the form and save it in a PDF format or print and scan it. Attach the PDF to an email and send to zephyr@us.crawco.com.

Fax: Click for the Property Loss Notice Form. Fill out the form and save it in a PDF format. Print the form and fax it to our toll-free number, (888) 273-7503.

Phone: Simply call our claims call center at our toll-free number, (800) 768-6002 and answer questions regarding your claim. If possible, please have your policy available.

A Zephyr Residential Windstorm-Hurricane policy can be obtained at over 80 appointed agencies through any of our agent representatives, comprised of independent and captive agents.