Our Claims Process

Hurricanes in the Pacific have been uncommon events. But when they occur, they may cause substantial destruction. Many professionals will be needed to assess claims.

Zephyr works with three third party adjusting companies, Crawford and Company, Alacrity Solutions, and Global Risk Solutions who specialize in catastrophe claims. Our adjusting companies monitor storm activity throughout the year ready to deploy with numerous adjusters to work swiftly and thoroughly through the assessment process. In this way, Zephyr can offer its insureds outstanding claims services.

How do I file a claim?

To file a claim, notify your insurance agent. If, for some reason, your agent is unavailable to help you file a claim, you may report a claim by using our self-service claims portal or phone:

Portal:  https://fnol2.nbic.com/

Phone:  (808) 440-5400 

A Zephyr Residential Windstorm-Hurricane policy can be obtained at over 80 appointed agencies through any of our agent representatives, comprised of independent and captive agents.

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