There are credits available that can help reduce premium such as retrofitting or opting for a higher deductible. However, you should discuss these options with your insurance agent to ensure you qualify for discounts and that you have the proper coverage. Additionally, Zephyr provides an incremental loyalty credit based on years of continuous coverage.
Why are the premiums higher for single wall homes?zephyr22020-07-07T18:15:24+00:00
Zephyr’s rates remain competitive. There are some carriers with higher rates and some with lower. However, customers should always consider more than just rates when purchasing insurance. Reliability, stability and service are important factors to consider.
Are customers being notified in advance of their renewal statement? How? When?zephyr22020-07-07T18:17:21+00:00
Customers receive their renewal policies in the mail approximately 30-40 days prior to the renewal effective date. At that time, we ask you to verify that the information and coverage limits are accurate and adequate to help ensure that we are providing the appropriate coverage.
Can I pay by credit card?zephyr22020-07-07T18:18:13+00:00
Yes. You may pay your policy in full or you may elect one of our installment options. We currently offer a semi-annual, quarterly and an 11-pay option which requires a recurring EFT transaction along with your email address for notification purposes. Mortgagee billed policies require payment in full. Please contact your agent to select a payment plan.
If my premium is paid through my mortgage company, how will I know it was paid?zephyr22020-07-07T18:21:29+00:00
If you are the payor on the account, you must pay the balance in full to prevent cancellation.
If your mortgage company is the payor, verify that the Zephyr declaration page lists the correct mortgage company and address. Contact them to be sure they are escrowing for your hurricane insurance and ask them to send payment.
If you have refinanced and Zephyr does not have the correct mortgagee information, you should make payment immediately to keep your policy active.
Why is there no phone number for Zephyr listed on the policy declarations?zephyr22020-07-07T18:34:31+00:00
As an insurance carrier, Zephyr does not sell its policies directly. It relies on its network of licensed professional insurance agents to act as representatives between the company and its policyholders. The name and phone number of your agent appears in the upper left-hand section of the declaration page as your primary point of contact.
Why is the premium fully earned?zephyr22020-07-07T18:25:07+00:00
Zephyr insures against the catastrophic peril of hurricane. Although the risk is seasonal (June through November), events can occur outside the designated season. Our rates are structured on an annual basis to allow us to protect our policyholders and to maintain Zephyr’s financial viability and ability to pay losses in the event of a hurricane. Our fully earned policy assures that Zephyr receives proper compensation for the exposures which it insures.
How long before I can expect to receive a refund?zephyr22020-07-07T18:26:27+00:00
A hurricane has the power to damage not only your home, but your sense of security and financial future. Having hurricane insurance means you’ll be reimbursed for your covered losses in the event your home is damaged due to a hurricane. While Hawaii law does not require homeowners to have hurricane insurance, most financial institutions require hurricane insurance as a condition of the loan if your home is mortgaged.
Doesn’t my homeowner’s insurance policy include hurricane coverage?zephyr22020-07-07T18:28:31+00:00
Hurricanes are products of a tropical ocean and a warm, moist atmosphere. Powered by the heat from the sea, the Atlantic and Gulf Coast areas as well as the U.S. Pacific Islands, are subject to hurricanes / typhoons and tropical storms.
How do I obtain or make changes to my hurricane insurance policy?zephyr22020-07-07T18:34:03+00:00